Last updated: 11 May 2026
We want you to be happy with PingLabz. If the Pro membership does not match what you expected, we offer a refund window. Read the details below.
7-day money-back guarantee
If you are a first-time PingLabz Pro subscriber, you may request a full refund within 7 days of your initial purchase, whether you signed up for monthly or annual.
To request your refund, email contact@pinglabz.com from the email address on your account. Include:
- Your account email
- The reason for the refund (optional, but helpful for us)
We will process the refund within 5 business days. Once we issue the refund, your access to Pro content ends.
This 7-day guarantee applies to your first subscription only. Renewals (monthly auto-renewals and annual auto-renewals) are not eligible for the 7-day guarantee. If you want to prevent a renewal charge, cancel before the renewal date (see below).
After the 7-day window
After 7 days, we do not issue routine refunds. You can however cancel any time to prevent future charges:
- Cancellation stops future charges immediately
- Your access to Pro content continues until the end of your current paid period
- You will not be charged again
How to cancel
- Sign in at www.pinglabz.com
- Open your account portal (icon or link in the navigation)
- Click "Cancel subscription"
- Confirm
Your access continues until the end of your billing period. You will not be charged again after that.
Annual subscriptions
The 7-day money-back guarantee applies to your first annual subscription as well as your first monthly subscription. After 7 days, annual subscriptions are non-refundable, but cancellation prevents auto-renewal at the end of the year. You retain access through the end of the paid year.
Chargebacks
If you have a problem with a charge, email us first. Email contact@pinglabz.com and we will help you. Initiating a chargeback through your card issuer without first contacting us results in account suspension and may result in account closure.
We will always work with you to resolve a dispute before it becomes a chargeback.
Exceptions
We may issue a refund outside the 7-day window in cases such as:
- Technical issues that prevented you from accessing the content
- Duplicate charges or billing errors
- Other extenuating circumstances
These are reviewed case-by-case. Email contact@pinglabz.com with details and we will respond within 2 business days.
EU and UK members
If you are in the EU or UK, you may be entitled to a 14-day right of withdrawal under consumer protection law. If you exercise this right within 14 days of subscribing and you have not actively used the Pro content, we will issue a full refund. Email contact@pinglabz.com to request.
Contact
Refund requests, billing questions, or anything else billing-related: contact@pinglabz.com. We aim to respond within 2 business days.