Last updated: 11 May 2026
PingLabz ("we," "us," "our") operates www.pinglabz.com and publishes networking education content - written guides, hands-on labs for Cisco Modeling Labs, and downloadable field-reference PDFs. This Privacy Policy explains what data we collect, how we use it, and your rights.
What we collect
Account information
When you create a free or Pro account, we collect:
- Your email address (required)
- Your name (optional)
- Your account preferences (newsletter subscription, tier, etc.)
Payment information
When you subscribe to PingLabz Pro, payment is processed by Stripe. We do not store your credit card number, CVV, or full billing details. Stripe holds those. We receive only a customer reference and subscription status from Stripe. See Stripe's privacy policy for how Stripe handles your payment data.
Usage information
Standard server logs (IP address, browser type, pages viewed) are retained temporarily for security and operational purposes. Our hosting platform uses session cookies to remember your login. We do not run third-party tracking or advertising scripts on the site.
How we use it
- Account management (signup, signin, password reset)
- Transactional emails (welcome, payment receipts, subscription notifications, cancellation confirmations)
- Newsletter emails (only if you have opted in)
- Aggregate analytics to understand which content is read most
- Compliance with legal obligations (financial records, tax)
We do not sell your data. We do not share your data with third parties for marketing purposes.
Services we use
| Service | Purpose | Data shared |
|---|---|---|
| Stripe | Payment processing | Email, name, payment details |
| Mailgun | Transactional email delivery | Email, message content |
| Self-hosted Ghost | CMS and member database | Account info, content access |
Your rights
- View your account. Sign in at www.pinglabz.com and open your account portal.
- Update your information. Edit your email and preferences from the account portal.
- Unsubscribe from emails. Use the unsubscribe link in any newsletter, or update your preferences in the account portal.
- Delete your account. Email contact@pinglabz.com or use the delete option in your portal. We will delete your account and associated personal data within 30 days, except where retention is legally required (financial records, etc.).
- Data portability. Email contact@pinglabz.com to request an export of your account data.
International users
If you access PingLabz from outside the United States, you consent to your data being processed in the United States. We aim to comply with applicable data protection laws including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). If you have specific requests under those frameworks, email contact@pinglabz.com.
Cookies
We use a small number of strictly-necessary cookies for sign-in and session management. We do not use third-party advertising cookies. Browser settings allow you to block cookies, though signing in will not work without them.
Children
PingLabz content is intended for adults and professionals. We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, email contact@pinglabz.com and we will remove the information.
Data retention
We retain account information for as long as your account is active, plus a reasonable period after closure for financial-record and tax-compliance purposes. We delete personal data sooner upon request, subject to legal requirements.
Security
We use industry-standard practices to protect your data: HTTPS for all traffic, encrypted storage of credentials, and access controls on the member database. No system is perfectly secure; if you believe your account has been compromised, email contact@pinglabz.com immediately.
Updates to this policy
We may update this Privacy Policy from time to time. Significant changes will be announced via email to active subscribers. The "Last updated" date at the top of this page reflects the current version.
Contact
Privacy questions or requests: contact@pinglabz.com.