Contact PingLabz

Get in touch about anything related to PingLabz - technical questions about a lab, billing or account issues, corrections, suggestions, or collaboration ideas.

Primary contact

Email: contact@pinglabz.com

I aim to respond within 2 business days. Billing-related issues (refunds, subscription problems) usually get a same-day response.

What you might be writing about

Billing or refund

The email on your PingLabz account + the date of charge

Cannot access content

The URL you are trying to reach + the email on your PingLabz account

Technical error in a lab

The lab URL, the step you are on, and what is going wrong (a screenshot of the CLI output helps a lot)

Found a typo or factual error

The URL + a short quote of the problem text. Corrections ship within 48 hours.

Collaboration / partnership idea

A short description of what you have in mind. Independent and ad-free, so most "affiliate" or "sponsored content" requests will be declined politely.

Press, interviews, or speaking

The publication, the deadline, and what angle you are after

Faster routes for common issues

Account access

If you cannot sign in, try the password reset link at the bottom of the sign-in form first. Most "I cannot access content" issues are session-related and resolve with sign out + sign in.

Cancel a subscription

Sign in at your account portal and click Cancel subscription. Your access continues until the end of the current paid period. No email needed.

Refund request

See the Refund Policy. First-time subscribers can email within 7 days of initial purchase for a full refund. After that, cancellation prevents future charges but does not refund prior periods.

Privacy or data request

See the Privacy Policy. To delete your account or export your data, email contact@pinglabz.com from the email address on your account.

Stay in touch

The fastest way to hear about new content is the PingLabz newsletter. Sign up for free - one email per week at most, never shared, unsubscribe at any time.